📦 Refund Policy

At sharrowarchery.com, we aim to provide reliable products and a smooth shopping experience.
If you are not fully satisfied, we offer a 7-day return policy under the conditions below.

1. 7-Day Return Window

You may request a return within 7 days of receiving your item.

To be eligible:

• Item must be unused, unworn, and in original condition
• Must include original packaging, tags, and accessories
• Proof of purchase (order number or receipt) is required

⚠️ Returns requested after 7 days will not be accepted.

2. How to Start a Return

To initiate a return:

📧 Contact us at: sharrowarchery@gmail.com

Please provide:

• Order number
• Reason for return
• Photos (if applicable)

Once approved:

• We will provide return instructions
• A return shipping label may be provided if applicable

⚠️ Items returned without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive:

• A damaged item
• A defective product
• The wrong item

Contact us immediately with photos or video.

✔ We will evaluate and provide:

• Replacement, or
• Full refund

4. Exchanges

For faster service, we recommend:

• Return the original item
• Place a new order for the desired item

This ensures quicker processing and availability.

5. Refunds

Once your return is received and inspected:

• We will notify you of approval status
• If approved, refunds will be issued to your original payment method

⏳ Please allow:

• Processing: 1–3 business days
• Bank posting time: 7–15 business days

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged items (not caused by us)
• Items without original packaging
• Final sale or clearance items
• Orders requested after 7 days

7. Custom Products (Important)

Customized items include:

• Arrow shaft cutting
• Feather (fletching) replacement
• Arrowhead customization

Service Fee: $7 per dozen (12 arrows)

⚠️ Please note:

• Custom products are non-returnable and non-refundable
• Exceptions only apply for quality issues or errors caused by us

8. Order Cancellation

• Before shipment: Orders can be canceled (processing fee may apply)
• After shipment: Orders cannot be canceled

If cancellation is requested after shipping:

• We may attempt to intercept the shipment
• If unsuccessful, shipping costs will be borne by the customer

9. Customs Duties & Refused Shipments

For international orders:

• Customers are responsible for any customs duties and import taxes

If a package is:

• Refused due to unpaid duties, or
• Rejected upon delivery

Any resulting:

• Return shipping
• Storage fees
• Product loss or destruction

may be deducted from the refund or charged to the customer.

10. Shipping Disclaimer

Delivery times are estimates only.

Delays caused by:

• Customs clearance
• Shipping carriers
• External factors

are not valid reasons for refund or cancellation.

11. Contact Information

📧 Email: sharrowarchery@gmail.com

12. Policy Updates

We reserve the right to update this policy at any time.
Continued use of our website indicates acceptance of the latest version.

⚠️ Before You Buy

• 🌍 International orders may include customs duties
• ✂️ Custom items are non-returnable
• 🚚 Orders cannot be canceled after shipment
• ⏱️ Returns accepted within 7 days only